AI-focused technologist with 6+ years of experience in conversational AI, backend engineering, and enterprise application systems. I specialize in designing and deploying scalable chatbot platforms and AI-driven solutions used by international audiences.
Leading conversational AI initiatives for a major European railway operator serving millions of international passengers. Architecting B2C chatbot solutions for train search, delay certificates, and Q&A automation. Integrated multi-platform engagement across WhatsApp, Facebook Messenger, MS Teams, and Google Assistant — achieving a 20% improvement in customer engagement through intelligent automation.
Built and enhanced AI chatbots for European railway customers using Dialogflow ES and v2 APIs. Designed and deployed intelligent digital assistants across HR, Sales, Procurement, and Marketing departments — automating workflows and reducing manual intervention across the enterprise.
Developed and maintained Node.js backend services for enterprise mobile applications. Performed system monitoring, optimization, and performance tuning — contributing to measurable reliability improvements across production environments.
Completed intensive foundation training in enterprise software engineering. Gained hands-on exposure to full-stack development, application support, CI/CD with Jenkins, and DevOps practices including SonarQube code quality enforcement.
Designed chatbots for a major European railway operator, serving millions of international users
Improved customer engagement through intelligent chatbot automation
Integrated AI across WhatsApp, Facebook, MS Teams, and Google Assistant
Including Innovation Pride Award, Star of the Month, and (S)miles Award
Built assistants for HR, Sales, Procurement, and Marketing departments